The Help Desk Institute (HDI), an organization that has been measuring customer service for over 30 years, recently published their top service providers ranking. HDI facilitates customer service measures and conducts client surveys across thousands of companies and organizations. Two of Creighton University’s myIT teams held two top 20 spots on the HDI listing. myIT ranked 16th for faculty-staff support and 18th for service operations, putting Creighton’s Division of IT and Library Services as two of the top service providers among all HDI partner organizations, worldwide!
Creighton University’s myIT team was the only University ranked in the top 50 of all organizations listed for client satisfaction. Other organizations in the top 20 list include, fortune 500 businesses in market areas including, insurance, banking, healthcare, television / media, and others. All myIT support professionals at Creighton participate in HDI’s continuous learning programs and have received numerous certifications from HDI with the aim of providing exceptional IT support and service, using the latest technologies to rapidly resolve technical issues and to empower the Creighton community.
